A European alternative to Zendesk
Dazr Desk turns customer email to your shared inboxes into tickets your team answers together, from your own support address. It is made in Italy, and tickets are stored encrypted in the EU.
Included in Dazr Pro and Enterprise. 14 days free, cancel any time.
A helpdesk on your own mail.
Customers just email you. Nothing to forward, no new address to publish.
An admin picks which shared inboxes of your organisation turn into tickets. Every other address stays plain mail in Dazr Mail.
Answer from the ticket and the customer gets normal mail from your support address, threaded in their own mail app.
New, open, waiting on customer, on hold and solved. When the customer writes back, the ticket opens again.
Targets for the first reply and for solving, per priority, in business hours without the public holidays of 14 European countries.
Saved replies fill in the customer’s name and can set the status, priority and tags. Duplicates merge into one ticket.
Customers get a receipt with their ticket number, and can write in through a web form you link to from your site.
Built for a team.
Several workspaces, one calm queue for each.
Support, billing or a large client: each workspace has its own addresses, people, reply targets and saved replies.
See who else has a ticket open or is writing a reply, and get a warning if a colleague just answered.
Customers rate a solved ticket Good or Bad in one click. Reports show reply and resolution times, targets met and satisfaction, as CSV.
Notes the customer never sees, with mentions to bring a colleague in.
Turn a customer report into an issue in Dazr Projects, and the ticket shows where the fix stands.
New tickets assigned in turn, solved tickets closed after the days you choose, and a reminder when a customer has not answered.
European, through and through.
Your customers’ mail stays in Europe.
Tickets are stored encrypted on European infrastructure, by an Italian company, under European law.
The people come from your organisation in Dazr Identity. Leave the organisation and access ends at once.
It is part of every company plan, and the trust centre names every provider we build on.
Questions, answered.
Which plan includes Dazr Desk?
Dazr Pro and Enterprise. Pro costs €19 per person a month, for 3 to 100 people; Enterprise costs €29 per person, from 10 people, excl. VAT. Both include Dazr Mail on your company domain, Teams, Calendar, Contacts, Files and Docs, Sheets and Slides.
Do my customers need an account?
No. They write to your support address as they always have, and get your replies as normal mail.
Where are tickets stored?
Encrypted, in the EU, by Dazr, an Italian company.
Can I try it first?
Yes. Dazr Pro starts with 14 days free, no card needed.
Your support inbox, as a helpdesk.
Try Dazr Pro free for 14 days, tick your support address in a workspace, and the next mail becomes a ticket.