Helpdesk and projects, linked
Dazr Desk and Dazr Projects work as one: a customer report becomes an issue on a project board in one click, and the ticket shows where the fix stands. No connector to install and no second tool to pay for.
Included in Dazr Pro and Enterprise. 14 days free, cancel any time.
Tickets and issues, both ways.
Support sees the fix coming. Developers see the customer waiting.
Turn a customer report into a task or bug on a project board, linked to the ticket both ways.
The ticket shows the status of every linked issue, so nobody has to ask, and you hear when it is done.
A small job can sit on the board as the ticket itself, with the customer and the reply time on the card.
Two full apps, one plan.
Both are included in Dazr Pro and Enterprise.
Shared inboxes become tickets, with reply targets, saved replies, internal notes, satisfaction ratings and reports.
Issues in a backlog, on a board with your own columns and limits on work in progress, in sprints if you like, on a timeline and in releases.
A ticket and an issue each have a Notes section, linked to that ticket or issue in Dazr Notes.
A ticket or issue assigned to you, or a mention, shows in Dazr Teams. While you focus, it waits quietly.
Log time on tickets and issues, with timesheets per person, project or client.
Tickets and issues are stored encrypted on European infrastructure, by an Italian company.
Questions, answered.
Do I need a connector between helpdesk and projects?
No. Dazr Desk and Dazr Projects are linked out of the box: one click turns a ticket into an issue.
Which plan includes both?
Dazr Pro (€19 per person a month, 3 to 100 people) and Enterprise (€29 per person, from 10 people), excl. VAT.
Can customers see the issue?
No. Customers keep getting mail from your support address; the issue is for your team.
Can we try it?
Yes. Dazr Pro starts with 14 days free, no card needed.
From customer report to released fix.
Try Dazr Pro free for 14 days with your support inbox and your first project.