Turn a shared mailbox into a ticketing system
A shared inbox works until two people answer the same customer, or nobody does. Dazr Desk keeps the mailbox and adds what is missing: each conversation becomes a ticket with an owner, a status and a reply target.
Included in Dazr Pro and Enterprise. 14 days free, cancel any time.
From inbox to helpdesk in three steps.
The mail stays in Dazr Mail. Nothing is forwarded.
Your support address becomes a shared inbox in Dazr Mail, on your company domain.
An admin picks which shared inboxes turn into tickets. Every other address stays plain mail.
New mail becomes a ticket. Your reply goes out from the same address, threaded in the customer’s own mail app.
What a ticket adds to a mail.
The difference between a shared inbox and a helpdesk.
Assign a ticket, or let new tickets be assigned in turn. The queue shows Mine, Unassigned, All open and Waiting on customer.
New, open, waiting on customer, on hold and solved. When the customer writes back, the ticket opens again.
Targets for the first reply and for solving, per priority, in business hours, with an Overdue view.
See who else has a ticket open or is writing a reply, and get a warning before you send if a colleague just answered.
Internal notes the customer never sees, with mentions to bring a colleague in.
A conversation that is a ticket says so in Dazr Mail, with a link to the ticket.
A ticketing system made for the GDPRA European alternative to ZendeskAll of Dazr Desk
Questions, answered.
Do I need a new support address?
No. Your existing address becomes a shared inbox in Dazr Mail, on your company domain.
Is the mail forwarded somewhere?
No. The mail stays in Dazr Mail, and each conversation becomes a ticket.
Do customers notice anything?
They get normal mail from your support address, and can get a receipt with their ticket number.
Which plan do I need?
Dazr Pro (€19 per person a month, 3 to 100 people) or Enterprise (€29 per person, from 10 people), excl. VAT. Pro starts with 14 days free.
Your shared inbox, finally organised.
Try Dazr Pro free for 14 days and tick your support address in a workspace.